FAQ

Making a Booking related questions:

  • How do i book a Chauffeur?

    You can book our services through our website, by phone, or via email. Simply provide your details and requirements, and we will handle the rest.

  • How far in advance should I book?

    We recommend booking your chauffeur service at least 24-48 hours in advance to ensure availability, especially during peak times or for special events. However, we can often accommodate last-minute bookings, so feel free to contact us if you need immediate service.

  • I haven't received my booking confirmation. What should I do?

    If you haven't received your booking confirmation within 24 hours of making your reservation, please check your spam or junk email folder. If it’s not there, contact our customer service team at ei.srefsnartrueffuahc%40ser, and we will resend the confirmation promptly.

  • Do I have to print a copy of my booking confirmation?

    No, you don't need to print your confirmation as long as you can show it on your mobile device.

    Your booking confirmation contains crucial details such as the meeting point with your driver and contact information in case you encounter any issues. We recommend saving an offline copy or screenshot of your confirmation to ensure you can access it even if you experience internet connectivity problems.

  • How do I know my booking was successful?

    Once your booking is complete, you will receive a confirmation email with all your booking details. If you do not receive this email within 24 hours, please contact our customer service team to verify your booking status.

    If you have any further questions or need assistance, please don't hesitate to reach out to us!

Modification and Cancellation related questions:

  • How can I modify my booking?

    To modify your booking, please contact our customer service team as soon as possible. You can reach us via phone at +353 874293621 or email at ei.srefsnartrueffuahc%40ser. We will do our best to accommodate your changes, but please note that modifications are subject to availability.

  • What is your cancellation policy?

    Cancellations made more than 24 hours before the scheduled pick-up time are eligible for a full refund. Cancellations made up to 24 hours of the pick-up time are non-refundable. Please click read our cancellation policy for more details.You will receive a full refund if your flight, train, or other transportation gets canceled and you can't find an alternative travel arrangement. Please notify us as soon as possible with the details of your cancellation, and we will process your refund promptly.

  • Will I receive a refund if I cancel my booking?

    If you cancel your booking within the allowed cancellation window, you will receive a full refund. For cancellations made after this window, a fee may be deducted from your refund. Please review our cancellation policy or contact our customer service for more details.

  • Can I make last-minute changes to my booking?

    We understand that plans can change unexpectedly. If you need to make last-minute changes to your booking, please contact us as soon as possible. We will do our best to accommodate your request, but please be aware that changes are subject to availability. You have unlimited free amendments to your booking and free cancellation up to 24 hours before your transfer.

  • How do I know if my modification or cancellation request has been processed?

    Once your modification or cancellation request has been processed, you will receive a confirmation email with the updated details or cancellation confirmation. If you do not receive this email within 24 hours, please contact our customer service team to verify the status of your request.

  • What if my flight is delayed?

    We continuously monitor flight statuses to accommodate any delays. If your flight is delayed, there is no need to worry. Your chauffeur will be informed of the delay and will adjust the pickup time accordingly. If you experience significant changes or cancellations, please contact us immediately to update your booking.

  • How do I cancel my booking?

    To cancel your booking, please contact our customer service team via phone at +353 874293621 or email at ei.srefsnartrueffuahc%40ser. Ensure you provide your booking details for a swift cancellation process. Please refer to our cancellation policy for information on potential fees or refund eligibility based on the timing of your cancellation.

Pricing and Payment related questions:

  • How are your rates calculated?

    Our rates are based on the type of service, vehicle selection, distance, and duration of the trip. For a detailed quote, please contact us with your specific requirements.

  • What payment methods do you accept?

    We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, Revolut, and bank transfers. Please let us know your preferred payment method at the time of booking.

  • Is a deposit required to book a service?

    No, a deposit is not required to book our service. We understand the need for flexibility in your travel plans, so we allow you to reserve your chauffeur without any upfront payment.

  • Are there any additional fees I should be aware of?

    Our quoted rates are all-inclusive, covering fuel, tolls, and parking fees. However, additional charges may apply for services such as waiting time beyond the included period, extra stops, or special requests. We will inform you of any potential extra fees at the time of booking.

  • What is your policy on gratuities?

    Gratuities are not included in our rates and are left to the discretion of our clients. If you feel that your chauffeur has provided excellent service, a gratuity is always appreciated.

  • Can I get a receipt for my payment?

    Yes, you will receive a receipt for your payment via email once the transaction is complete. If you need a hard copy or have any specific receipt requirements, please let us know.

While Travelling related questions:

  • Where will I meet my driver?

    Upon booking, you will receive a confirmation email with detailed instructions on the meeting point. For airport pickups, your driver will typically meet you at the arrivals hall with a sign bearing your name. For other locations, the meeting point will be specified in your booking confirmation. If you have any trouble locating your driver, please contact our customer service team for immediate assistance.

  • What if my travel plans change?

    If your travel plans change, please contact our customer service team as soon as possible. We will do our best to accommodate your new plans, subject to availability. Additional charges may apply depending on the nature of the changes.

  • Can I make multiple stops during my trip?

    Yes, you can request multiple stops during your trip. Please provide details of all stops at the time of booking to ensure we can accommodate your request. Additional charges may apply based on the extra time and distance involved.

  • Is there a waiting time charge?

    Charging time is only charged if the driver needs to wait beyond the scheduled pickup time. Airport pick-up’s include 1 hour wait time, all other locations pick-up include 15 mins wait time. Additional wait time is charged at the following hourly rates:Saloon €70 per hour (or part of) V Class €90 per hour (or part of) and S-Class €120 per hour (or part of)Full payment required at time of booking, cancellations made within a 24 hour period are charged in full.

  • Are the vehicles equipped with Wi-Fi?

    Yes, the vehicles provided by us are equipped with Wi-Fi, allowing passengers to stay connected and access the internet during their journey.

  • What amenities are provided in the vehicle?

    Irish Chauffeur Transfers offers a range of amenities to ensure a comfortable and enjoyable journey. These typically include complimentary bottled water, Wi-Fi access, and mobile device chargers. The vehicles are also equipped with luxurious seating and climate control. Additional amenities, such as newspapers, snacks, or specific requests, may be available by request.

  • Can I request a specific route for my journey?

    Yes, you can request a specific route for your journey with Irish Chauffeur Transfers. The chauffeurs are flexible and will accommodate your preferred route whenever possible, ensuring that your travel experience meets your expectations. If you have a particular route in mind, it's best to communicate this request when making your booking or inform your chauffeur at the start of the journey.

  • How do I contact my driver on the day of travel?

    On the day of travel, you can contact your driver directly using the contact details provided to you prior to your journey. Irish Chauffeur Transfers typically sends a confirmation email or message with your driver's name and phone number on the day of the booking. If you haven't received these details, or if you need assistance, you can also contact the Irish Chauffeur Transfers customer service team, who will help connect you with your driver.

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